- Shipping & Returns
Shipping & Returns
HOW SOON WILL MY ORDER BE SHIPPED?
Orders are generally shipped within 3-5 business days of receipt.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped via Priority Mail.
SHIPPING AND HANDLING CHARGES WITHIN THE UNITED STATES
- $10.00 Flat Rate - Any size order (must meet minimum order requirement of $20.)
SHIPPING AND HANDLING CHARGES TO CANADA
- $25 for orders totaling up to $26
- $40 for orders totaling $26.01 - $100
- $55 for orders totaling $101+
INTERNATIONAL SHIPPING & HANDLING CHARGES TO ALL OTHER COUNTRIES
- $30 for orders totaling up to $26
- $45 for orders totaling $27 - 100
- $60 for orders totaling $101+
IMPORTANT: Be sure to check with your country's customs office to find out what restrictions they might have on the items that you order.
HOLIDAY OR SPECIAL EVENT SHIPPING
If you want your products/gifts to arrive by a certain date, we will be more than happy to accommodate your request. To insure that your order arrives on time, we appreciate your placing your order AT LEAST 10 days prior to the desired delivery date. In the comments section on the order form, please do let us know the date you will need your gift to arrive by.
If shipping to an address other than your own, PLEASE BE SURE that the shipping address is CORRECT and complete.
If you'd like us to include a complimentary hand-written gift message with your order, please type your text (exactly as you'd like it to appear) in the COMMENT section during checkout. We'll be happy to inscribe one of our beautiful gift cards with your sentiments.
If you have any questions, please email us at firstname.lastname@example.org or call us toll free at (855) 871-1710 or (808) 871-1710
Island Essence Guarantees the workmanship on all our products. If you receive something that is damaged please notify our office immediately and return to us within 5 business days of receiving the order for a complete refund ( minus the shipping charges ) We recommend that you inspect all merchandise immediately upon receipt.
Before returning any merchandise please call our office at (855) 871-1710 with your inquiry.
SECURITY OF PERSONAL INFORMATION
Island Essence employs reasonable measures to maintain all personally identifiable information provided by you on computer servers in a controlled and secured environment in an effort to hinder unauthorized access, loss, alteration, use or disclosure of such information. However, the nature of the Internet is such that information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons.
We use reasonable measures to limit the disclosure of the data you provide to us only to certain staff within Island Essence and its affiliates (i.e. staff whose job it is to process your inquiries and survey answers or otherwise to administer the Web site, and those staff involved in the provision of Island Essence services and products which may be of interest to you) and to require that they process the data only for the purposes identified in this Statement.
General: Unless you provide information voluntarily, we will not collect any personal information about you when you visit www.islandessence.com. If we ask you to provide information that personally identifies you, our request to do so will be specific. If you register to receive our newsletters or purchase items from our Store, we will ask for personal information such as your name, e-mail address, postal address, phone number and credit card information. If we want you to provide additional information, we will explain why we need the additional information and how it will be used at the time of the request.