Company:

Q. Why should I choose Island Essence?
A. Established in 1990, Island Essence has been providing handcrafted bath and body botanicals in Hawaii for spas, retail stores, and online as well. 

Q. Who currently carries Island Essence? 
A. We provide spa treatments and back bar products to nearly all the top spas in Hawaii: Four Seasons, Disney/Aulani, Royal Hawaiian, Sheratons, Marriots and many more.  We provide Hawaiian retail products DFS (Duty Free Stores in Maui and Oahu airports), Wakiki Galleria, Foodland (Hawaii's largest privately owned grocery store chain), Food Pantry Stores, Maui Ocean Center, Polynesian Cultural Center, Maui Plantation, Army and Air Force stores and many more.

 

Q. Does Island Essence offer NET terms?
A. We are partnered with PayPal Credit to extend 180 day interest free $0 down net terms with approved credit. Click Here  

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Products:

Q. Is Island Essence certified organic? 
A.
No, we try to use organic whenever possible--if not, we use natural ingredients inspired by Hawaii, and try to source those ingredients locally whenever available.

Q. Is Island Essence Vegan?
A. Yes, with one exception--our Goat's Milk Soap featured in our Naturals Soap Collection.

    Q. Are Island Essence products responsibly made?
    A. Yes.  We are a small, family-owned company in Hawaii and, as well as having ethical labor practices, we pride ourselves in offering flexible work options for working mothers.  We try to be responsible with our energy and water resources, as well as using ingredients that are good for the environment and locally sourced whenever possible. 

    Q. What is the shelf life of Island Essence products?
    A.
    This varies by product, as indicated on the labels.  Lotions, OIls & Soaps generally have a minimum shelf life of 12 months.  Body Butters & Bath Crystals--6 months.

    Q. Are your products 3rd party tested?  
    A. Yes. 

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    Pricing:

    Q. What is my wholesale price?
    A. We offer attractive 50% wholesale margins in order for you to maximize your profitability
    Note: You will receive pricing details when you apply for your wholesale account. 

    Q. Does Island Essence consign product?
    A. No, we sell directly to our retail partners. 

    Q. Does Island Essence do multi-level marketing?
    A. No, we sell directly to our retail partners and customers. We do, however, offer an excellent affiliate program.

    Q. Does Island Essence work with wholesale distributors?
    A.
     Yes, we work with 3rd party distributors. 

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    Ordering:

    Q. How do I order?
    A. When your Wholesale Application is approved, you will be given access to your personal online wholesale account,  where you can place your orders, track shipments and make adjustments at any time.

    Q. What is the minimum order?
    A. There is no minimum, however, You will qualify for free shipping over $299 

    Q. Where can I log-in? 
    A. Click Here

    Q.
     Do you accept email purchase orders?
    A. Only in certain circumstances if you are approved by your account representative
    Note: almost all of our wholesale partners use and prefer the online ordering system.

    Q. Do you offer drop-shipping?
    A.  No.

    Q. Can I sell Island Essence products on my website?
    A. Yes,
    Note: Please speak to your wholesale adviser about how this works and for product photos and descriptions.

    Q. What forms of payment are accepted?
    A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, Paper Checks.
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    Shipping:

    Q. Is shipping free?
    A. Yes for orders of $299 or more (in the domestic United States).
    Note: International orders are charged normal shipping based on weight.

    Q. Do you ship internationally?
    A. Yes, prices vary by country and weight and will be calculated automatically at checkout.

    Q. How long does it take to get my order?
    A. Shipping times vary depending on where you are. USA shipments on average will arrive within 7 days or less, international orders can take up to one month.
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    Returns:

    Q. What is your return policy?
    A. If your customer is not satisfied with the product and returns it to you, we will take it back and issue you a credit on your account.
    This allows you to offer a 100% satisfaction guarantee to your customers.
    Note: We do not buy back unsold product.
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    Support:

    Q. Customer support?
    A. please email: Arjuna@islandessence.com

    Q. Where can I get product training?
    A. We offer product training by appointment via Zoom.
    Also in person, if you are local, or if we are scheduled to be in your area.

    Q.
     Where do I login?
    A. Click Here

    Q. Forgot Password?
    A. Click Here
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    Advertising:

    Q. Does Island Essence advertise? 
    A. Yes, through print media, social media, promotions, & events.
    Please contact marketing: Charade@islandessence.com

    Q. Can I become an Affiliate?
    A. Yes, Click Here